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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A context menu will open. It includes in-depth information about all the actions that you can carry out on the given page. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast selection of educational video clips describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you need, have a peek at our extensive Frequently Asked Questions section, which includes questions asked by real individuals and offers real solutions. We frequently update our Frequently Asked Questions database with new entries so as to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can touch base with our excellent team of customer service technicians available 24x7 and ready to help you with any question. Each support ticket you send will be answered within 1 hour (the average ticket response time is about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 259995

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com